Full TGIF Record # 135642
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Web URL(s):https://gsrpdf.lib.msu.edu/?file=/2000s/2008/080504.pdf
    Last checked: 01/26/2017
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Publication Type:
i
Professional
Author(s):Gilhuly, Larry
Author Affiliation:Director, Northwest Region, United States Golf Association Green Section
Title:Service with a smile - From the North (and West) Region: Customer service begins with a well-trained staff, but there are ample opportunities to serve your customers in a variety of positive ways
Source:USGA Green Section Record. Vol. 46, No. 3, May/June 2008, p. 4-6.
Publishing Information:Far Hills, NJ: United States Golf Association, Green Section
# of Pages:3
Keywords:TIC Keywords: Customer relations; Golf course crew; Golfer satisfaction; Staff training; Membership relations; Mowing patterns; Mowing height; Communications; Etiquette
Abstract/Contents:Provides various methods of obtaining positive customer service on golf courses, including "a smile and the wave of a hand." Suggests having the "maintenance staff toss a golf ball to a player if they see the player lose a golf ball." States that "distinct definition of playing areas through mowing practices is a visual effect that generally is well received by players, and customer service also can be enhanced by how certain golf course areas are mowed based on the type of grass." Concludes that "the maintenance staff inevitably has a great impact on how...golfers may or may not enjoy their experience."
Language:English
References:0
Note:Pictures, color
ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Gilhuly, L. 2008. Service with a smile - From the North (and West) Region: Customer service begins with a well-trained staff, but there are ample opportunities to serve your customers in a variety of positive ways. USGA Green Sec. Rec. 46(3):p. 4-6.
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https://gsrpdf.lib.msu.edu/?file=/2000s/2008/080504.pdf
    Last checked: 01/26/2017
    Requires: PDF Reader
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MSU catalog number: b2200469a
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