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| Web URL(s): | http://archive.lib.msu.edu/tic/wetrt/article/2007oct.pdf#page=134
Last checked: 06/25/2015
Requires: PDF Reader
Notes: Item is within a single large file |
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| Publication Type:
| Trade |
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| Author(s): | Andrews, Brad |
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| Author Affiliation: | Freelance Writer, Indianapolis, Indiana |
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| Title: | When customers complain: Handle calls from unhappy lawn care clients one at a time... and diplomatically |
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| Section: | Business planner 2008: Your customers
Other records with the "Business planner 2008: Your customers" Section
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| Source: | Landscape Management. Vol. 46, No. 10, October 2007, p. 134, 136. |
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| Publishing Information: | Cleveland, OH: Advanstar Communications, Inc. |
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| # of Pages: | 2 |
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| Keywords: | TIC Keywords: Customer relations; Professionalism; Perceptions; Communications; Lawn care industry; Costs; Business management; Relationships
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| Abstract/Contents: | Discusses costomer relations and professionalism in the lawn care industry, presenting examples of client complaint situations and providing potential solutions. Suggests to "treat every request from a valued client with serious and prompt attention...Note the time of year and environmental conditions, visit the property and examine the turf." Concludes that "generally, there's a better solution to pleasing these costomers short of giving up the accounts." |
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| Language: | English |
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| References: | 0 |
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| Note: | Pictures, color |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Andrews, B. 2007. When customers complain: Handle calls from unhappy lawn care clients one at a time... and diplomatically. Landscape Manage. 46(10):p. 134, 136. |
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| Web URL(s):
http://archive.lib.msu.edu/tic/wetrt/article/2007oct.pdf#page=134
Last checked: 06/25/2015
Requires: PDF Reader
Notes: Item is within a single large file |
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MSU catalog number: b2176427a |
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