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| Web URL(s): | https://archive.lib.msu.edu/tic/groot/article/2010sep3.pdf
Last checked: 02/18/2011
Requires: PDF Reader |
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| Publication Type:
| Newsletter |
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| Content Type: | Editorial |
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| Author(s): | Zimmerman, Brian |
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| Author Affiliation: | President, WGCSA and Executive Director, Cleveland Metroparks |
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| Title: | Customer service |
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| Column Name: | The president's message
Other records with the "The president's message" Column
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| Source: | The Grass Roots. Vol. 39, No. 5, September/October 2010, p. 3. |
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| Publishing Information: | Madison, WI: Wisconsin Golf Course Superintendents Association. |
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| # of Pages: | 1 |
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| Keywords: | TIC Keywords: Customer relations; Golfer satisfaction; Membership relations; Professionalism
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| Abstract/Contents: | Discusses standards for customer service, suggesting that positive interaction between golfers and employees is crucial to maintaining a steady customer base. Includes a brief list of possible ways to ensure good customer service relations. States that "the interaction...[with] the management team can take an average experience to an above average one by keeping everyone on the same page." |
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| Language: | English |
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| References: | 0 |
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| Note: | Pictures, color |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Zimmerman, B. 2010. Customer service. Grass Roots. 39(5):p. 3. |
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| Web URL(s):
https://archive.lib.msu.edu/tic/groot/article/2010sep3.pdf
Last checked: 02/18/2011
Requires: PDF Reader |
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MSU catalog number: b2175550 |
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