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| Web URL(s): | https://archive.lib.msu.edu/tic/groot/article/2010jul16.pdf
Last checked: 02/18/2011
Requires: PDF Reader |
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| Publication Type:
| Newsletter |
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| Author(s): | Brandenburg, David |
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| Author Affiliation: | Golf Course Manager, Rolling Meadows Golf Course |
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| Title: | Customer service |
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| Column Name: | Business of golf
Other records with the "Business of golf" Column
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| Source: | The Grass Roots. Vol. 39, No. 4, July/August 2010, p. 16-17. |
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| Publishing Information: | Madison, WI: Wisconsin Golf Course Superintendents Association. |
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| # of Pages: | 2 |
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| Keywords: | TIC Keywords: Customer relations; Golf course superintendents; Golfer expectations; Maintenance planning; Personnel management; Staff training
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| Abstract/Contents: | Discusses multiple ways in which the term "customer service" might be defined, suggesting that "providing consistent customer service for a variety of people can be a challenge because every customer has a different opinion of what it means." Highlights several examples of customer service on golf courses, noting that "working around customers is a customer service item because the players do not want noise or visual distractions while they are playing." Lists tips that might improve superintendents' abilities to balance course maintenance with customer service. |
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| Language: | English |
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| References: | 0 |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Brandenburg, D. 2010. Customer service. Grass Roots. 39(4):p. 16-17. |
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| Web URL(s):
https://archive.lib.msu.edu/tic/groot/article/2010jul16.pdf
Last checked: 02/18/2011
Requires: PDF Reader |
| 
MSU catalog number: b2175550 |
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