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Web URL(s): | http://archive.lib.msu.edu/tic/golfd/article/1974jul33.pdf Last checked: 05/21/2012 Requires: PDF Reader |
Publication Type:
| Trade |
Author(s): | Shankland, Dale |
Title: | The delicate art of handling the irate customer: Professionals cannot afford to lose customers by mishandling an irate member. Here are some sound and proven methods for soothing angry clients |
Source: | Golfdom: Incorporating Golf Business. Vol. 48, No. 7, July 1974, p. 33-34. |
Publishing Information: | Chicago, Illinois |
# of Pages: | 2 |
Language: | English |
References: | 0 |
Note: | Illustrations |
| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete): Shankland, D. 1974. The delicate art of handling the irate customer: Professionals cannot afford to lose customers by mishandling an irate member. Here are some sound and proven methods for soothing angry clients. Golfdom: Bus. J. Golf. 48(7):p. 33-34. |
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| Web URL(s): http://archive.lib.msu.edu/tic/golfd/article/1974jul33.pdf Last checked: 05/21/2012 Requires: PDF Reader |
| MSU catalog number: b2204295 |
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