Full TGIF Record # 199886
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Web URL(s):http://archive.lib.msu.edu/tic/golfd/article/1974jul33.pdf
    Last checked: 05/21/2012
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Publication Type:
i
Trade
Author(s):Shankland, Dale
Title:The delicate art of handling the irate customer: Professionals cannot afford to lose customers by mishandling an irate member. Here are some sound and proven methods for soothing angry clients
Source:Golfdom: Incorporating Golf Business. Vol. 48, No. 7, July 1974, p. 33-34.
Publishing Information:Chicago, Illinois
# of Pages:2
Language:English
References:0
Note:Illustrations
ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Shankland, D. 1974. The delicate art of handling the irate customer: Professionals cannot afford to lose customers by mishandling an irate member. Here are some sound and proven methods for soothing angry clients. Golfdom: Bus. J. Golf. 48(7):p. 33-34.
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Web URL(s):
http://archive.lib.msu.edu/tic/golfd/article/1974jul33.pdf
    Last checked: 05/21/2012
    Requires: PDF Reader
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