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| Web URL(s): | http://online.flipbuilder.com/gbcmagazine/nblx/mobile/index.html#p=9
Last checked: 04/25/2019
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Notes: Item is within a single large file |
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| Publication Type:
| Professional |
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| Author(s): | Moseley-Williams, Dennis |
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| Author Affiliation: | Founder, Dennis Moseley-Williams Strategic Consulting |
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| Title: | Shifting from customer service to customer experience: Gaining insight from Apple, Starbucks, and Zappos |
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| Source: | Golf Business Canada. Vol. 23, No. 1, Spring 2019, p. 8-12, 14. |
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| Publishing Information: | Ottawa, Ontario, Canada: National Golf Course Owners Association Canada |
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| # of Pages: | 6 |
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| Keywords: | TIC Keywords: Business management; Customer relations; Golf course management; Golfer expectations; Golfer perceptions; Marketing tools
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| Language: | English |
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| References: | 0 |
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| Note: | Includes sidebar, "Golf Industry Report from National Golf Foundation", p. 10
Pictures, color & b/w |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Moseley-Williams, D. 2019. Shifting from customer service to customer experience: Gaining insight from Apple, Starbucks, and Zappos. Golf Business Canada. 23(1):p. 8-12, 14. |
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| Web URL(s):
http://online.flipbuilder.com/gbcmagazine/nblx/mobile/index.html#p=9
Last checked: 04/25/2019
Requires: JavaScript
Notes: Item is within a single large file |
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TIC Vertical - Serials |
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