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| Web URL(s): | https://archive.lib.msu.edu/tic/itgcs/article/1995feb55.pdf
Last checked: 09/29/2008
Requires: PDF Reader |
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| Access Restriction: | Certain MSU-hosted archive URLs may be restricted to legacy database members. |
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| Publication Type:
| Proceedings |
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| Author(s): | Majernik, John G. |
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| Author Affiliation: | Mill Creek Metropolitan Park District, Youngstown, OH |
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| Title: | Effective golfer management 101? |
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| Meeting Info.: | San Francisco, February 20-27, 1995 |
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| Source: | Conference Proceedings: 66th International Golf Course Conference and Show. 1995, p. 55. |
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| Publishing Information: | Lawrence, KS: Golf Course Superintendents Association of America |
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| # of Pages: | 1 |
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| Keywords: | TIC Keywords: Customer relations; Golf courses; Staff training
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| Abstract/Contents: | "It is very important to provide your employees with the knowledge of how their position interacts with your customer and the possible results of that interaction. A few questions one may ask to develop this program: Do my enployees respect everybody? How have they been instructed to answer questions? What procedures do they currently follow that may affect the customer? Are they knowledgeable? Do they display a positive, enthusiastic attitude? Are they precise?" |
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| Language: | English |
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| References: | 0 |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Majernik, J. G. 1995. Effective golfer management 101?. p. 55. In Conference Proceedings: 66th International Golf Course Conference and Show. San Francisco, February 20-27, 1995. Lawrence, KS: Golf Course Superintendents Association of America. |
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| Web URL(s):
https://archive.lib.msu.edu/tic/itgcs/article/1995feb55.pdf
Last checked: 09/29/2008
Requires: PDF Reader |
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MSU catalog number: SB 433 .I5 |
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