| |
Publication Type:
| Trade |
Author(s): | Anonymous |
Title: | Seven sins of service |
Section: | Bookstore Other records with the "Bookstore" Section
|
Source: | Landscape & Irrigation. Vol. 22, No. 9, September 1998, p. 17. |
Publishing Information: | Van Nuys, CA: Gold Trade Publications, Inc. |
# of Pages: | 1 |
Keywords: | TIC Keywords: Landscape services industry; Customer relations
|
Abstract/Contents: | Lists and defines seven ways a landscape professional should never handle a customer's concern. Includes Apathy, Brush-off, Aloofness, Condescension, Robotism, The "company policy" excuse, and Runaround. |
Language: | English |
References: | 0 |
| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete): Anonymous. 1998. Seven sins of service. Landscape Irrig. 22(9):p. 17. |
| Fastlink to access this record outside TGIF: https://tic.msu.edu/tgif/flink?recno=54747 |
| If there are problems with this record, send us feedback about record 54747. |
| Choices for finding the above item: |
| MSU catalog number: SB 472.53 .L34 |
| Request through your local library's inter-library loan service (bring or send a copy of this TGIF record) |