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| Publication Type:
| Trade |
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| Author(s): | Hatlen, Tom |
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| Author Affiliation: | Editor, Pro |
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| Title: | 10 reasons why contractors lose customers: Two consultants/contractors tell why they think customers leave |
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| Source: | Pro. Vol. 10, No. 8, September/October 1998, p. 8-9, 12. |
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| Publishing Information: | Fort Atkinson, WI: Johnson Hill Press |
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| # of Pages: | 3 |
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| Keywords: | TIC Keywords: Landscape services industry; Contract services; Customer relations; Personnel management; Records
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| Abstract/Contents: | Marty Grunder, president of Grunder Landscaping Company, and Warren Purdy, president of The Warren F. Purdy Company, each offer a 10-item list on why contractors lose customers. Some reasons discussed include: not getting quotes to customers immediately, not calling back customers immediately, delivering less than promised, not performing in a timely manner, and not using a written contract. |
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| Language: | English |
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| References: | 0 |
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| Note: | Pictures, color |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Hatlen, T. 1998. 10 reasons why contractors lose customers: Two consultants/contractors tell why they think customers leave. Pro. 10(8):p. 8-9, 12. |
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MSU catalog number: SB 433 .P76 [Turfgrass Information Center Oversize] |
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