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| Publication Type:
| Trade |
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| Author(s): | Zuerner, Dan |
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| Author Affiliation: | President, Lawn & Garden Tractor Co., Truck Caps, & Marine, West Terre Haute, IN |
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| Title: | Managing your service department for success! |
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| Article Series: | Managing your service department for success: Part 2 |
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| Source: | Outdoor Power Equipment. Vol. 43, No. 6, June 2000, p. 94-95. |
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| Publishing Information: | Radnor, PA: Chilton Co |
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| # of Pages: | 2 |
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| Keywords: | TIC Keywords: Equipment maintenance; Business management; Staff; Equipment; Staff training; Personnel management; Monitoring; Planning; Computers; Customer relations
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| Abstract/Contents: | Discusses elements that make an equipment service company successful, such as monitoring customer satisfaction, good planning, rewards and recognition for employees, use of computers, staff training, and maintaining the proper tools. |
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| Language: | English |
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| References: | 0 |
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| See Also: | See also Part I, Outdoor Power Equipment, 43(5) May 2000, p. 26-28, 30, 32, R=64868 R=64868 |
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| Note: | Pictures, color |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Zuerner, D. 2000. Managing your service department for success!. Outdoor Power Equip. 43(6):p. 94-95. |
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MSU catalog number: SB 133 .O85 |
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