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| Young, Rick. 2021. Golf Business Canada. Spring. 25(1): p. 10-12, 14, 16, 18, 20.
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| Switching from customer service to customer experience
| Syer, Theresa. 2021. Golf Business Canada. Spring. 25(1): p. 22-24, 26.
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| Employment law: Hiring and employment contracts
| Panacci, Anthony. 2021. Golf Business Canada. Spring. 25(1): p. 28-30, 32.
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