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| Web URL(s): | http://archive.lib.msu.edu/tic/mitgc/article/2005lawnwhitford.pdf
Last checked: 01/20/2010
Requires: PDF Reader |
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| Publication Type:
| Proceedings |
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| Author(s): | Whitford, Fred |
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| Author Affiliation: | Coordinator, Purdue Pesticide Programs, Purdue University, Cooperative Extensive Service |
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| Title: | Answering customer's questions about pesticides |
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| Section: | Professional lawncare and commercial grounds articles
Other records with the "Professional lawncare and commercial grounds articles" Section
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| Meeting Info.: | East Lansing, MI: January 17-20, 2005 |
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| Source: | Proceedings of the 75th Annual Michigan Turfgrass Conference. Vol. 75, 2005, p. [1-2]. |
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| Publishing Information: | East Lansing, MI: Michigan State University |
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| # of Pages: | 2 |
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| Keywords: | TIC Keywords: Pesticides; Public relations; Customer relations; Perceptions
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| Abstract/Contents: | Offers suggestions for turfgrass professionals to answer customers' questions. Recommends to "let the customer finish the question"; "use everyday language"; "never admit guilt"; "be polite"; and "achieve a 100% follow-up." |
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| Language: | English |
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| References: | 0 |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Whitford, F. 2005. Answering customer's questions about pesticides. p. [1-2]. In Proceedings of the 75th Annual Michigan Turfgrass Conference. East Lansing, MI: January 17-20, 2005. East Lansing, MI: Michigan State University. |
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| Web URL(s):
http://archive.lib.msu.edu/tic/mitgc/article/2005lawnwhitford.pdf
Last checked: 01/20/2010
Requires: PDF Reader |
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TIC Vertical - Multimedia
MSU catalog number: SB 433 .A1 M47 |
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