Full TGIF Record # 162521
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Web URL(s):https://archive.lib.msu.edu/tic/gcman/article/2010may16.pdf
    Last checked: 05/28/2010
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Publication Type:
i
Professional
Content Type:Editorial
Author(s):Fitzroy, James R.
Author Affiliation:President, GCSAA
Title:YOU are customer service
Column Name:President's message
Other records with the "President's message" Column
Source:Golf Course Management. Vol. 78, No. 5, May 2010, p. 16.
Publishing Information:Lawrence, KS: Golf Course Superintendents Association of America
# of Pages:1
Keywords:TIC Keywords: Customer relations; Golfer satisfaction; Membership relations
Abstract/Contents:Focuses on building a sense of responsibility among golf course staff, speaking with customers, considering the pace of your course, and aligning it with "golfers' desires and the income-generation needs of your facility."
Language:English
References:0
Note:Pictures, color
ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Fitzroy, J. R. 2010. YOU are customer service. Golf Course Manage. 78(5):p. 16.
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https://archive.lib.msu.edu/tic/gcman/article/2010may16.pdf
    Last checked: 05/28/2010
    Requires: PDF Reader
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