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| Web URL(s): | https://archive.lib.msu.edu/tic/grnma/article/1991may10.pdf
Last checked: 09/29/2008
Requires: PDF Reader |
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| Access Restriction: | Certain MSU-hosted archive URLs may be restricted to legacy database members. |
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| Publication Type:
| Professional |
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| Author(s): | Olsvik, Ken;
Brett, Ray |
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| Author Affiliation: | Olsvik: Superintendent, Glencoe Golf and Country Club, Calgary, Alberta, Canada and President, Canadian Golf Superintendents Association; Brett: Assistant General Manager, Glencoe Golf and Country Club, Calgary, Alberta, Canada |
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| Title: | Professional development system: Continuing education at Glencoe recognizes the people quotient |
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| Section: | Feature
Other records with the "Feature" Section
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| Source: | Greenmaster. Vol. 25, No. 3, May/June 1991, p. 10-12, 14-15. |
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| Publishing Information: | Ottawa: Canadian Golf Superintendents' Association |
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| # of Pages: | 5 |
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| Keywords: | TIC Keywords: Education; Membership relations; Public relations; Personnel management; Professionalism; Crew training; Decision-making; Questionnaire surveys; Budgets; Staff training; Golf course superintendents; Professional development; Labor
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| Abstract/Contents: | Describes the characteristics of good service and explores ways that superintendents can achieve quality service. Suggests superintendents aim to provide "a little bit extra" of what members want. Also suggests that staff be educated on service skills. States that "service is not about working harder - it is about working smarter. Service is much more than smiling at the customer, it is giving the customer such excellent service that they smile." Lists characteristics of an environment that will produce excellent service, including "(1) a management style which scores highly on enthusiasm and commitment; (2) managers who are strong in people management and hence relate well to staff; (3) a history of encouraging staff participation and involvement, a non-autocratic culture; (4) good communications systems which promote openness and confidence; (5) a readiness to see the typical hierarchical company model." |
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| Language: | English |
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| References: | 0 |
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| See Also: | Other items relating to: MEMBER |
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| Note: | Includes sidebars "Successful service business", p. 12, and "Service Environment", p. 15
Pictures, color |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Olsvik, K., and R. Brett. 1991. Professional development system: Continuing education at Glencoe recognizes the people quotient. Greenmaster. 25(3):p. 10-12, 14-15. |
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| Web URL(s):
https://archive.lib.msu.edu/tic/grnma/article/1991may10.pdf
Last checked: 09/29/2008
Requires: PDF Reader |
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MSU catalog number: SB 433 .A1 G65 |
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