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| Publication Type:
| Trade |
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| Author(s): | Cain, Dan |
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| Author Affiliation: | Executive Director, North American Equipment Dealers Association |
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| Title: | Is legislation the answer? |
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| Article Series: | Warranty series: Part II |
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| Source: | Outdoor Power Equipment. Vol. 43, No. 9, September 2000, p. 26, 28-29. |
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| Publishing Information: | Radnor, PA: Chilton Co |
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| # of Pages: | 3 |
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| Keywords: | TIC Keywords: Equipment; Business management; Equipment maintenance; Legislation; State legislation; Customer relations; Costs
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| Abstract/Contents: | Discusses the influence of state legislation on power equipment sales, particularly focusing on the issue of warranties. Equipment dealers fault manufacturing companies for "not paying full shop rates on reimbursement work, not paying retail on parts, not paying for diagnostic time, and not paying for costs associated with pickup and delivery." The manufacturers claim dealers "don't do proper diagnostics, put warranty work at the back of the line, and are inefficient." States that "while legislated solutions aren't ideal, they are the inevitable result of conflict and failure to reach middle-ground solutions." |
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| Language: | English |
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| References: | 0 |
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| See Also: | See also Part I, R=66916, "Dealers' perceptions of current warranty programs," August, 2000, (43:8), p. 18-21 R=66916
See also Part III, R=70112, "What's the answer?," October, 2000, (43:10), p. 30-33 R=70112 |
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| Note: | Pictures, color |
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| ASA/CSSA/SSSA Citation (Crop Science-Like - may be incomplete):
Cain, D. 2000. Is legislation the answer?. Outdoor Power Equip. 43(9):p. 26, 28-29. |
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MSU catalog number: SB 133 .O85 |
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